What is Managed Network Services?

By JJ Rosen December 5, 2023
What is Managed Network Services?

At Atiba, we understand that managing a network can be a daunting task, especially for businesses with limited IT resources. Managed network services (MNS) can help alleviate the burden of network management by providing a comprehensive suite of services designed to keep your network running smoothly.

MNS is a type of outsourced IT service where a third-party provider takes responsibility for the day-to-day management of a company’s network infrastructure. This includes everything from network design and installation to ongoing maintenance, security, and troubleshooting. By outsourcing network management, businesses can focus on their core competencies while leaving the technical details to the experts.

MNS providers typically offer a range of services to meet the unique needs of each client. These can include network monitoring, security management, performance optimization, and help desk support. With MNS, businesses can enjoy the benefits of a fully staffed IT department without the overhead of hiring and training full-time employees. At Atiba, we have the expertise and experience to provide customized MNS solutions that meet the specific needs of our clients.

Understanding Managed Network Services

Definition and Scope

At its core, Managed Network Services (MNS) is the practice of outsourcing IT network management to a third-party company. This allows businesses to focus on their core competencies while leaving the management of their network to experts. MNS is a broad term that encompasses a wide range of services, including network monitoring, management, and maintenance.

MNS providers, also known as Managed Service Providers (MSPs), offer a variety of services to their clients. These services can include network design and implementation, security and compliance management, and troubleshooting and support. MSPs can also provide customized solutions based on the specific needs of their clients.

Components of Managed Network Services

The components of MNS can vary depending on the needs of the client. However, some common components of MNS include:

  • Network Monitoring: MSPs use advanced tools to monitor the client’s network for issues such as downtime, slow performance, and security threats. This allows them to identify and resolve issues before they become major problems.
  • Network Management: MSPs manage the day-to-day operation of the client’s network. This can include tasks such as configuring network devices, managing user accounts, and ensuring that the network is running smoothly.
  • Network Maintenance: MSPs perform regular maintenance tasks to keep the client’s network running smoothly. This can include tasks such as installing software updates, replacing hardware, and optimizing network performance.

In conclusion, MNS is a valuable service for businesses of all sizes. By outsourcing their network management to an MSP, businesses can focus on their core competencies while leaving the management of their network to experts. MNS providers offer a wide range of services, including network monitoring, management, and maintenance, and can provide customized solutions based on the specific needs of their clients.

The Role of Managed Service Providers (MSPs)

At its core, managed network services are networking applications, functions, and services that enterprises outsource to be remotely operated, monitored, and maintained by a managed service provider (MSP). MSPs deliver services such as network, application, infrastructure, and security via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center.

Services Offered by MSPs

MSPs are like IT teams on demand that provide third-party technical support based on particular needs and budgets [4]. They offer a comprehensive range of services, from network management, security, cloud computing, and data backup to help companies manage their IT infrastructure more effectively and efficiently [3].

MSPs provide a wide range of services to their customers such as:

  • Network management
  • Security management
  • Data backup and recovery
  • Cloud computing services
  • Application management
  • Infrastructure management
  • Customer support

Selecting the Right MSP

Choosing the right MSP is a critical decision for any business. It is important to choose an MSP that can provide the right services for your business needs and budget. When selecting an MSP, consider the following factors:

  • Experience and expertise in your industry
  • Quality of customer service
  • Availability of support
  • Flexibility and scalability of services
  • Pricing and contract terms

In conclusion, MSPs play a vital role in managing the IT infrastructure of businesses. They provide a wide range of services to help businesses manage their IT infrastructure more effectively and efficiently. Choosing the right MSP is a critical decision for any business, and it is important to consider factors such as experience, quality of customer service, availability of support, flexibility, scalability, pricing, and contract terms.

Benefits of Managed Network Services

Managed Network Services (MNS) is a popular solution for businesses of all sizes. It provides a range of benefits that can enhance your business performance and productivity, reduce costs, improve operational efficiency, and offer scalability and flexibility. In this section, we will discuss some of the benefits of Managed Network Services.

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Enhancing Performance and Productivity

One of the primary benefits of Managed Network Services is that it enhances business performance and productivity. With MNS, you can outsource your IT network management to a third-party company that will monitor and maintain your network 24/7. This allows you to focus on your core business activities, while the MNS provider ensures that your network is running smoothly.

Moreover, MNS providers offer proactive network monitoring, which means that they can detect and resolve issues before they turn into major problems. This ensures that your network experiences minimal downtime, which in turn increases productivity.

Cost Savings and Operational Efficiency

Another significant benefit of Managed Network Services is that it can result in cost savings and operational efficiency. With MNS, you can avoid the high costs associated with maintaining an in-house IT team. Outsourcing your IT network management to a third-party provider can help you save money on salaries, benefits, and other overhead costs.

Furthermore, MNS providers have the expertise and resources to optimize your network infrastructure, which can lead to operational efficiency. They can identify areas of improvement and implement solutions that can reduce network downtime, increase network speed, and improve overall network performance.

Scalability and Flexibility

Managed Network Services also offer scalability and flexibility. As your business grows, your network infrastructure needs to grow with it. MNS providers can offer scalable solutions that can accommodate your changing business needs. They can also provide flexible solutions that can be customized to meet your specific requirements.

MNS providers can help you easily add or remove users, devices, and applications, without having to worry about network downtime or performance issues. This allows you to focus on your business growth, while the MNS provider ensures that your network infrastructure can keep up with your changing needs.

In conclusion, Managed Network Services offer several benefits that can enhance your business performance and productivity, reduce costs, improve operational efficiency, and offer scalability and flexibility. By outsourcing your IT network management to a third-party provider, you can focus on your core business activities, while the MNS provider ensures that your network is running smoothly.

Network Security and Compliance

Managed Security Services

At its core, managed network services are designed to provide enhanced security for your business. By outsourcing network management to a third-party provider, you can take advantage of the expertise that comes with a team of dedicated security professionals. These experts can help you identify vulnerabilities in your network and implement solutions to mitigate risks.

Managed security services can include a range of different offerings, including firewall management, intrusion detection, and threat analysis. By working with a managed security services provider, you can ensure that your network is protected against both known and emerging threats.

Compliance and Risk Management

In addition to providing enhanced security, managed network services can also help ensure that your business is compliant with relevant regulations. This is particularly important in industries that are subject to strict data privacy laws, such as healthcare and finance.

A managed security services provider can help you navigate complex compliance requirements and implement best practices to mitigate risk. This can include everything from data encryption to access control and identity management. By working with a managed security services provider, you can ensure that your business is fully compliant with relevant regulations and that your network is secure from both internal and external threats.

Overall, managed network services can provide a range of benefits to businesses of all sizes. By outsourcing network management to a dedicated provider, you can take advantage of enhanced security and compliance while freeing up internal resources to focus on core business operations.

We recommend that businesses consider working with a managed security services provider to ensure that their network is secure and compliant with relevant regulations. By doing so, you can gain peace of mind knowing that your network is protected against both known and emerging threats.

Technology and Infrastructure

When it comes to managed network services, technology and infrastructure are critical components. At a high level, managed network services can range from basic network access and transport services like traditional leased WAN and LAN lines to newer software-defined WAN (SD-WAN) connections and virtual network services.

Network Infrastructure Design

The design of network infrastructure is a crucial aspect of managed network services. It involves the planning and implementation of the physical components of a network, such as routers, switches, and cabling. A well-designed network infrastructure can provide reliable and secure connectivity for all devices on the network.

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Software-Defined Networking (SD-WAN)

Software-defined networking (SD-WAN) is a newer technology that is becoming increasingly popular in managed network services. It allows for the centralized management and control of network traffic, which can lead to increased efficiency and cost savings. SD-WAN can also provide better performance and security compared to traditional WAN connections.

Virtual Network Services and VPNs

Virtual network services and virtual private networks (VPNs) are also important components of managed network services. They allow for secure remote access to a network, which can be critical for businesses with remote employees or multiple locations. VPNs can also provide additional security for sensitive data transmitted over the network.

In conclusion, technology and infrastructure are critical components of managed network services. Proper network infrastructure design, the use of SD-WAN technology, and virtual network services and VPNs are all important aspects of a well-managed network.

Monitoring and Management

At the core of managed network services is the continuous monitoring and management of the network infrastructure. This includes both network monitoring and maintenance to ensure optimal network availability and performance.

Continuous Monitoring and Maintenance

We provide around-the-clock monitoring of network infrastructure to detect and resolve issues before they result in downtime or performance degradation. Our team of experts uses advanced monitoring tools to track network activity, identify anomalies, and proactively address potential issues.

Regular maintenance is also essential to keep the network running smoothly. We perform routine maintenance tasks such as software updates, security patches, and hardware upgrades to ensure the network remains secure and up-to-date.

Network Performance Management

We understand that network performance is critical to the success of your business. That’s why we provide comprehensive network performance management services to optimize network performance and ensure that your network is always running at peak efficiency.

Our team of experts uses advanced tools to monitor network performance and identify any bottlenecks or issues that may be impacting performance. We work closely with our clients to develop customized solutions to address any performance issues and ensure that the network is always running at peak efficiency.

In conclusion, monitoring and management are critical components of managed network services. By providing continuous monitoring and maintenance, as well as comprehensive network performance management, we help ensure that your network is always available and performing at its best.

Outsourcing vs. In-House Management

When it comes to managing your company’s network, you have two main options: outsourcing or in-house management. Both options have their advantages and disadvantages, and the choice you make will depend on your specific business needs.

Advantages of Outsourcing

Outsourcing your network management to a third-party provider can offer several advantages. For one, it allows you to focus on your core business functions, rather than spending time and resources on IT management. Additionally, outsourcing can provide access to specialized expertise and technology that may not be available in-house.

Outsourcing can also offer cost savings, as you only pay for the services you need, rather than employing a full-time IT staff. Additionally, outsourcing providers often have economies of scale that allow them to offer services at a lower cost than you could achieve in-house.

When to Consider In-House IT Staff

While outsourcing can be an attractive option, there are times when it may make more sense to keep IT management in-house. For example, if your company has unique technology needs that require specialized expertise, in-house staff may be better equipped to handle those needs.

Additionally, if your company is in a highly regulated industry, such as healthcare or finance, in-house IT staff may be better equipped to ensure compliance with industry regulations.

In-house IT staff may also be preferable if your company values direct control over its IT operations. With an in-house team, you have more direct oversight and control over your IT infrastructure.

Overall, the decision to outsource or keep IT management in-house will depend on your specific business needs and goals. It’s important to carefully consider the advantages and disadvantages of both options before making a decision.

Service-Level Agreements (SLAs)

When it comes to Managed Network Services, Service-Level Agreements (SLAs) are critical documents that define the terms of the service between the Managed Network Services Provider and the client. SLAs are legally binding contracts that outline the level of service that the provider will deliver to the client and the consequences if they fail to meet the agreed-upon standards.

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Understanding SLAs

SLAs are comprehensive documents that define the responsibilities of the Managed Network Services Provider, metrics as to what constitutes meeting the SLA standards, and what penalties are in place if the provider misses a provision of the SLA. They also outline the expected response times for different types of incidents and the escalation procedures if the incident cannot be resolved within the defined time frame.

SLAs can be customer-based or service-based. In a customer-based SLA, the agreement is tailored to the specific needs of the client, while in a service-based SLA, the agreement is based on the services provided by the Managed Network Services Provider. Multilevel SLAs can also be created to address the needs of different departments within a company.

Negotiating SLAs with Providers

When negotiating an SLA with a Managed Network Services Provider, it is important to ensure that the SLA covers all the services that the provider will deliver, including network monitoring, security, and maintenance. The SLA should also include details about the expected response times for different types of incidents, the escalation procedures, and the penalties for failing to meet the agreed-upon standards.

It is also important to ensure that the SLA includes provisions for regular reporting and review meetings to ensure that the provider is meeting the agreed-upon standards. The SLA should also include provisions for regular updates to the services provided and the metrics used to measure performance.

In conclusion, SLAs are critical documents that define the terms of the service between the Managed Network Services Provider and the client. They outline the expected level of service, the response times for different types of incidents, and the penalties for failing to meet the agreed-upon standards. When negotiating an SLA with a provider, it is important to ensure that the agreement covers all the services that the provider will deliver and includes provisions for regular reporting and review meetings.

Choosing a Managed Network Services Solution

When it comes to choosing a Managed Network Services (MNS) solution, there are a few key considerations that businesses should keep in mind. In this section, we’ll discuss how to assess your business needs and how to research and select a vendor.

Assessing Business Needs

Before you start researching MNS providers, it’s important to assess your business needs. This includes identifying your business objectives and determining your return on investment (ROI) goals. By doing this, you can ensure that the MNS solution you choose aligns with your business goals and provides a positive ROI.

One of the best ways to assess your business needs is to work with a provider like Atiba. Atiba is a leading MNS provider that can help you identify your business needs and recommend a solution that meets those needs. We have a proven track record of success and is known for its knowledgeable and experienced team.

Research and Vendor Selection

Once you’ve assessed your business needs, it’s time to start researching MNS providers and selecting a vendor. This involves looking at factors like pricing, service level agreements (SLAs), and customer support.

When researching MNS providers, it’s important to look for a provider that offers a comprehensive solution that meets your business needs. Atiba is a great option for businesses looking for a reliable and experienced MNS provider offering a range of services, including network monitoring, management, and maintenance, as well as security and compliance services.

In addition to looking at the services offered by MNS providers, it’s also important to consider factors like pricing and SLAs. Atiba offers competitive pricing and flexible SLAs, making it a great option for businesses of all sizes.

Overall, when choosing an MNS solution, it’s important to work with a provider that has a proven track record of success and can help you assess your business needs and recommend a solution that meets those needs. Atiba is a great option for businesses looking for a reliable and experienced MNS provider.

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