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Zoom Etiquette in the New Norm

5 Commandments of Zoom Etiquette

We all know those coworkers, clients, and even family members who struggle to adhere to basic Zoom etiquette.

A couple of weeks ago the homebound cast of Saturday Night Live pulled off a classic skit that made fun of quarantine life via a Zoom video conference call.  There was the “too close to the camera” lady who was 2 inches away from her webcam.  They had the “forgot to mute in the bathroom” character and the Zoom office jokester who did the already old “you only want to see me from the waist up” quip.

 

Zoom Etiquette - Nashville IT

Working remote etiquette…

The funny thing, of course, is that their portrayal of the new norm of video conferencing from our living room couches rings true to life.   For most people, Zoom and similar services are new.  The world has had to adopt a new way of communicating almost overnight.

In normal times, new technologies take a while to catch on.

They usually start with the “early adopters” (aka ‘”gadget geeks”) who, when it comes to tech, want to be first in line.  Often a younger crowd, these are the tech adventurers who bought cell phones when they were the size of bricks and spent big bucks to get the early version of the iPod.

If the early adopters are all-in, next comes what is often termed the “early majority.”  This is where most of us fall—the users who are willing to dip their toe in the water, but only after someone else has jumped in to test the temperature.  They may not have been the first ones to try out Uber or buy a Prius, but they are the ones that will collectively take an innovation from underground to mainstream.

And finally, the “late majority” and the unfortunately named “laggards” get into the mix.  Some are older and others are just set in their ways.  These Luddites are the users who resist until it’s futile, the old schoolers who prefer paper maps to GPS and would rather not have to learn yet one more invention.

This “technology lifecycle” that is well known in the startup and marketing worlds is predictable and repetitive.   New tech products usually take years to become mainstream.

But these are not normal times.

In the midst of a global pandemic, we have had to learn and embrace what is for many a new communication platform almost overnight.   Who would have thought just a few weeks ago a Zoom meeting would become the new default for business communications?

With this rushed mass adoption of video conferencing, as the SNL skit portrayed, social norms, best practices and etiquette are works in progress.  Everyone knows that when the phone rings you answer it by saying “Hello” and that emails should never be typed in ALL CAPS.   And (most) people know that it can be awkward to show up to a meeting at the office in your pajamas.  These unwritten rules are less defined for video conferencing.

Nevertheless, as the weeks of never leaving your house continue, ideas are starting to take hold about which behaviors are deemed acceptable and which are frowned upon.

5 Tips for Proper Zoom Etiquette

        1. Mute yourself when you’re not talking
          Unbeknownst to you, your mic might be picking up your washing machine or a car driving by. Be courteous to the speaker(s) and mute yourself when it’s not your turn.
        2. Pay attention to your background
          Your background can make you look either professional (like a bookshelf or cabinet) or slovenly (like an unmade bed).
        3. Limit distracting noises
          Dogs barking or babies crying in the background are cute and even humanizing, but a pair of teenagers arguing is distracting.
        4. No multitasking
          It’s oh, so tempting, but multitasking during a call is more obvious to viewers than you think. Again, be courteous and give the speaker(s) your undivided attention.
        5. Eat and drink with caution
          Drinking coffee is fine, wolfing down a sandwich is not.

The technology around video conferencing is nothing new.  But the speed at which it’s replaced phone calls and in-person meetings has been head-spinning.  Until our collective understanding of the etiquette of video conferencing takes shape, we all need to be patient with one another (and never do a video call from the bathroom).

 JJ Rosen is the founder of Atiba, a Nashville IT consulting and custom software development firm.  Visit Atiba.com or AtibaNetworkServices.com for more info.

 

Nashville Google Fiber

Nashville Google Fiber

Google announced yesterday that they have chosen to expand their Google Fiber gigabit Internet service to Nashville. This is big news for Nashville and all of Middle Tennessee.

Gigabit Internet service translates to connection speeds of 1 Gbps, or 1000 Mbps. This means some user’s speeds will increase up to 100 times faster than their current, basic broadband service.

History has shown that with increased bandwidth comes increased productivity.  As we have moved many of our clients to the cloud over the past few years, bandwidth has become more important than ever.  Connections of this magnitude will change the landscape of what we use and view on our laptops and PDAs. Faster Internet speeds will translate to greater convenience, more flexibility, seamless collaboration, and open the doors to using technology in brand new ways. That equates to gaining efficiencies and building economic growth. All good news for our fair city and surrounding areas!

The city is buzzing with excitement

“It’s exciting to see Nashville recognized as a high opportunity, high growth technology market. The ubiquity of online content and data will affect businesses of all sizes in a positive way.  The future is now even brighter for Nashville.  Atiba is excited to be a part of that growth.” says JJ Rosen, CEO of Atiba.

Mayor Karl Dean added after Google’s announcement, “I am happy to announce that after almost a year of anticipation, Google Fiber is coming to Nashville… There was a lot of competition, and I think they’ve made a very wise choice.”

Google has already successfully launched the service in Provo, Kansas City and Austin. In the second wave of roll-outs, Google will launch the new, subscription-based service in several Nashville neighborhoods beginning in 2015, along with other areas of Atlanta, Raleigh-Durham and Charlotte.

The Atiba Team is excited about the future and embraces Nashville Google Fiber as part of that mix.  We are already exploring ways our clients can leverage this new service. If you have a question or idea of how to leverage gigabit Internet or another service, give us a shout by emailing us at Atiba.Team@atiba.com

Unified Communications: The end is near for desk phones

By J.J. Rosen
For The Tennessean

“Mr. Watson, come here — I want to see you.”

With those famous words that Alexander Graham Bell uttered in 1876, the telephone was born. It was an amazing technical advancement that changed the future.

Virtualization, Storage Solutions and Unified Communications Joins Half Geek-Half Human Family

Atiba Network Services, LLC (www.atibanetworkservices.com) has announced the hiring of Sr. Network Engineer Brian Coulter. He joins the Atiba family from NFIB where he worked as a Sr. Systems Administrator on a variety of projects such as: server virtualization, datacenter optimization, Microsoft Exchange migrations and Cisco administration. Coulter joins Atiba’s strategic IT team that delivers customized managed services solutions to clients.